Raffles Cruise
Raffles Cruise
The conditions you accept when you pay the deposit
Updated 24 October 2026
Raffles Cruise terms in short: 50 per cent confirms the booking, the balance falls due 30 days ahead of sailing, and the refund shrinks as the date nears. If the boat cannot sail, you receive a different boat, of the same class or better, for those dates with nothing extra to pay, or the whole fare returned inside 14 days.
The company you contract with
Your contract is with PT Komodo Explorer Indonesia, NIB 1805260128363, which is the booking partner for Raffles Cruise. The boat sails with its own crew of 8, and the crew works for the boat, so the booking, the payment and the refund all sit with us.
The prices on this site include VAT at 11 per cent. Indonesian law governs these rules, and a dispute goes to the Indonesian courts.
A deposit of 50 per cent is the point at which these rules begin to bind you, and we ask you to read them before you send it.
Everything below applies to a booking made through this site. This page is all you need to read your contract. For a point not written here, our written confirmation comes ahead of payment.
Payments due ahead of the sailing
A deposit of 50 per cent confirms the booking. The remainder is payable 30 days ahead of sailing. Anyone booking inside 30 days pays the whole fare on confirming.
The table sets the dates out for a booking made well ahead. Ways to pay: a credit card link, a rupiah bank transfer, Wise, Revolut or PayPal. QRIS, Alipay and WeChat Pay go through a payment partner. Some methods carry a surcharge, and the invoice shows it before you pay.
Passport details are due at least 7 days before sailing. Without them we cannot register the park tickets or the boarding pass, and a late list puts the sailing at risk for the whole party.
Park tickets are never in the fare. They are bought online, per visitor, and paid apart from the deposit and the balance.
| Deposit | 50 percent of the total |
| Balance | 30 days before |
| Bookings inside 30 days pay in full | |
| Children | Under 3 free, accompanied by a parent |
| Prices include 11 percent VAT · Passport details 7 days before sailing |
Deposit 50% to confirm, balance 30 days before departure. You can also settle the balance in Labuan Bajo on the departure day, in cash or by card on the EDC machine. Fees: card payment link 3%, PayPal 7.2%, EDC card machine 3%. Your issuing bank may add its own charges.
Refund percentages, by days before sailing
Cancel 60 days or more ahead of sailing and 50 per cent is returned. One made 30 to 59 days before returns 25 per cent. Inside 30 days nothing is returned. The invoice states the amount in rupiah before you pay.
Moving the date costs nothing when it is 30 days or further ahead of sailing and the new date is open. A move made between 14 and 29 days before sailing carries a fee of IDR 500,000. Inside 14 days a change counts as a cancellation and follows the table.
Travel insurance that covers cancellation is the guest's own cover, and the table applies to every booking in the same way. Read it against your date before you pay the deposit, not after.
| Notice | Refund |
|---|---|
| 60 days or more | 50 % |
| 30 to 59 days | 25 % |
| 29 days or less | 0 % |
| Notice | Fee |
|---|---|
| 30 days or more | Free |
| 14 to 29 days | IDR 500,000 |
| 13 days or less | Treated as a cancellation |
If we cancel, you are refunded 100 percent · Refunds are paid within 14 days.
If Raffles Cruise itself cannot sail
If Raffles Cruise is unable to sail on your dates, you are offered a different boat, of the same class or better, for those dates with nothing extra to pay, or the whole fare returned inside 14 days.
The rule is about the boat. The reason makes no difference. If the boat cannot sail, you are offered a different boat, of the same class or better, for those dates with nothing extra to pay, or the whole fare returned inside 14 days.
It does not cover the weather. The next section sets out what happens when the sea, the harbour or the park stops a sailing. A closure of that kind is not the boat's failure, and the two cases are handled apart.
Children's fares, passports and cover
Up to age 2 a child travels free beside a parent or guardian. From age 3 the full fare applies. Tell us the ages when you write. We confirm the head count in writing, since a child still needs a place to sleep on an overnight trip.
Every guest needs a passport valid for the stay, and the details reach us 7 days before sailing. Immigration rules for your nationality are yours to check, and the arriving-in-Indonesia page lists the official sites.
Travel insurance is not in the fare. It is recommended, not required, and it should cover medical care, evacuation and cancellation.
Hold the cover in the name of every guest on the booking, and check that it names the activities on the route: snorkelling, paddle boarding and the walks.
Sea conditions and the captain's call
Weather, currents and decisions of the National Park or the port can change destinations. Stop order and each night's anchorage are the captain's to decide, on the day. A route that changes adds nothing to your bill, and we say what changed.
At a day's notice the harbour master can suspend sailings. When a closure or another force majeure event stops a sailing, we handle each booking case by case and put the outcome in writing.
Behaviour that puts the boat, the crew or the park in danger ends the trip, and no refund follows. The crew decides when and where guests go into the water, and a guest follows that call.
FAQ
Is the deposit refundable?
The refund table covers it. Cancelling at 60 days or more returns 50 per cent. Cancelling between 30 and 59 days returns 25 per cent. Inside 30 days nothing is returned. The invoice shows the rupiah amount before you pay.
How late can I move my date?
Moving the date costs nothing at 30 days or more before sailing, if the new date is free. From 14 to 29 days the fee is IDR 500,000. Inside 14 days the change counts as a cancellation and follows the refund table.
What if park rules change my route?
Weather, currents and decisions of the National Park or the port can change destinations. The captain decides on the day, a changed route adds nothing to your bill, and we tell you what changed. If sailings stop outright, we handle the booking case by case.
Is travel insurance required?
No, but we recommend it. Insurance is excluded from every fare. Choose cover for medical care, evacuation and cancellation, because the refund table steps down as the date nears and the sea is not covered by a refund.
Check availability — Raffles Cruise
Raffles Cruise is booked through PT Komodo Explorer Indonesia. We arrange the pickup, take the payment and keep your booking in order. The boat sails with its own crew of 8.